Manage your assets and
maintenance schedule with AMPRO

AMPRO CMMS solutions

AMPRO Support

AMPRO Applications prides itself on its commitment to customer support. By purchasing a Support Agreement, you get access to AMPRO software upgrades to ensure you always remain up to date. In addition to software upgrades, you also get no-charge support via phone, email and our web site.

Taking out a Support Agreement is a convenient way to ensure you are always using the latest version of AMPRO. Support Agreements can be taken out for 12 month periods. Support Agreement features include:

  • No-charge support via telephone, fax or web support form. We'll provide help for questions regarding installation, the functionality of our products, product usage issues or explanation of error messages.
  • Priority email support.     
  • Access to the latest upgrades for AMPRO. Upgrades contain new features and enhancements, along with fixes for issues uncovered since the last upgrade.

Pre-Purchase Support

Users of Demonstration Versions of AMPRO are entitled to Preliminary Support, which includes:

  • No-charge technical support via telephone, fax or Web Support Form. We'll provide help for questions regarding installation problems, the functionality of our products, product usage issues or explanation of error messages.

Post-Purchase Support (Customers without Standard Support)

Newly registered users of AMPRO are entitled to Post-Purchase Support which includes:

  • No-charge technical support via telephone, fax or Web Support Form for 14 days from the date you register AMPRO. We'll provide help for questions regarding installation, the functionality of our products, product usage issues or explanation of error messages. Refer to Per-Incident Support or Standard Support for support beyond the first 14 days.

Standard Support

Taking out a Standard Support Agreement is a convenient way to ensure you are always using the latest version of AMPRO. Standard Support agreements are renewed annually.

Standard Support features include:

  • No-charge technical support via telephone, fax or Web Support Form. We'll provide help for questions regarding installation, the functionality of our products, product usage issues or explanation of error messages.
  • Priority Email Support. All support emails received by 3 p.m. AEST on working days will receive a response on the same day. Emails received after 3 p.m. AEST will receive a response on the morning (AEST) of the next working day at the latest.
  • Access to the latest Upgrades for AMPRO. Upgrades contain new features and enhancements, along with fixes for issues uncovered since the last upgrade.

Per-Incident Support (Customers without Standard Support)

Per-Incident Support is available to customers outside the 14-day initial support period. Per-Incident Support charges are available on our products and services price list.

Per-Incident Support features include:

  • Support via Web Support Form for a single question or support issue. - Support via telephone or fax for a single question or support issue.
  • A support incident includes answers to questions regarding installation problems, the functionality of our products, product usage issues or explanation of error messages.
  • AMPRO Software Technical Support is available via telephone from 8:30 a.m. to 5 p.m. AEST, Monday through Friday, except Australian national public holidays. Click here for contact details.

For issues that fall outside of the scope of our Technical Support services, such as training, consulting, data transfers, deployment, software development, and implementation planning, please send your enquiry to sales@amproapplications.com.au.

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